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Privacy Policy

Your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

Effective Date: August 3, 2025

Operator: Delaware Travel Africas LLC (EIN: 37-224587)

Trading As: TravelAfricas.com

By using our services, you consent to the practices described in this Privacy Policy.

1

Introduction

TravelAfricas.com ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This policy applies to information we collect through our website, email, phone, and other means. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Key Principles

Security

We implement robust security measures to protect your data from unauthorized access

Transparency

We clearly explain what data we collect and how we use it

Control

You have rights to access, update, or delete your personal information

Minimal Collection

We only collect data necessary for providing our services

2

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

  • Full name and contact details
  • Passport information
  • Date of birth and gender
  • Billing and payment information
  • Travel preferences and requirements

Travel Information

  • Travel itineraries and bookings
  • Passport and visa details
  • Special requirements (dietary, medical)
  • Travel insurance information
  • Emergency contact details

Technical Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website information
  • Cookies and tracking data

Communications

  • Email correspondence
  • Chat and messaging history
  • Customer service inquiries
  • Feedback and survey responses
  • Phone call recordings (with consent)

How We Collect Information

  • Directly from you: When you make a booking, create an account, or contact us
  • Automatically: Through cookies and similar technologies when you use our website
  • From third parties: Such as travel partners, payment processors, and marketing partners
3

How We Use Your Information

We use the information we collect for the following purposes:

Marketing Communications: We will only send you marketing materials with your explicit consent. You can opt-out at any time using the unsubscribe link in our emails or by contacting us directly.

4

Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share necessary information with trusted partners to facilitate your travel arrangements:

  • Hotels and accommodation providers
  • Transportation companies (airlines, car rentals)
  • Tour operators and activity providers
  • Payment processors and financial institutions
  • Travel insurance providers

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Government requests and regulations
  • To protect our rights, property, or safety
  • To prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls limit employee access to personal information

Firewalls

Advanced firewall protection secures our network infrastructure

Regular Audits

Security audits and vulnerability assessments are conducted regularly

Despite our best efforts, no security measures are 100% effective. We cannot guarantee absolute security of your information but we continuously work to maintain the highest standards of protection.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations (e.g., tax laws)
  • Resolve disputes and enforce agreements

Typical retention periods:

  • Booking data: 7 years after trip completion
  • Marketing data: Until consent withdrawal
  • Website analytics: 26 months
6

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Restrict

Request restriction of processing your data

Right to Data Portability

Request transfer of your data to another service provider

Right to Object

Object to processing of your personal data

Right to Withdraw Consent

Withdraw your consent at any time where processing is based on consent

Right to Non-Discrimination

Exercise your rights without discrimination

To exercise any of these rights, please contact us using the information in the Contact section. We will respond to your request within 30 days.

Identity Verification: For your security, we may need to verify your identity before processing certain requests. This helps prevent unauthorized access to your personal information.

7

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Managing Cookies

You can control cookies through your browser settings:

  • Browser Controls: Most browsers allow you to block or delete cookies
  • Opt-Out Tools: Use industry tools like the Digital Advertising Alliance
  • Cookie Consent: Manage preferences through our cookie consent banner

Please note that disabling cookies may affect your ability to use certain features of our website.

8

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

  • We will post the updated policy on our website with a new effective date
  • For significant changes, we will provide prominent notice
  • We may notify registered users via email when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Data Protection Officer
privacy@travelafricas.com
+251 930 014 056
Delaware Travel Africas LLC

For general inquiries, please contact our customer service team at info@travelafricas.com

Complaints

If you have concerns about how we handle your data, you may contact your local data protection authority.

Your Acceptance

By using TravelAfricas.com, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.